HCI Research Educational Videos

This video examines how disagreement, when approached constructively, can offer benefits for organizations by improving outcomes, as research demonstrates that exposure to diverse opinions and dissenting viewpoints enhances decision making, problem solving, and innovation by reducing assumptions and blind spots as contradictory perspectives push individuals to rethink existing mental models. It presents examples of companies that foster disagreement, such as IDEO encouraging "constructive friction" between teammates from different backgrounds and Pixar empowering all employees to challenge ideas, while in healthcare the Cleveland Clinic incentivizes physicians to question guidelines and technology giants like Google expect disagreements and see them as opportunities rather than threats. Finally, the video provides recommendations for cultivating constructive disagreement through establishing psychological safety, training employees in civil arguments, employing diverse teams, and institutionalizing disagreement with roles intended to play devil's advocate, asserting that when handled respectfully, disagreement should be a prized asset that makes organizations more adaptive and able to consistently outperform.

This video explores how organizations can leverage artificial intelligence (AI) to support rather than hinder change management efforts amid technological transformation. It first establishes a research foundation on common sources of resistance to change, such as job insecurity, lack of understanding, and lack of involvement. The video then presents examples of how AI can augment traditional change management approaches to systematically address each resistance factor. Specifically, AI enhances two-way communication through personalized outreach and question answering. It also enables immersive, dynamic training solutions for ubiquitous, experiential skill development. AI fosters wider participation and feedback while monitoring employee well-being and performance. By addressing causes of resistance at each stage, AI strengthens critical aspects of communication, education, participation, and support to build understanding of changes rather than apathy. The video argues leaders who view AI as an ally in change management will empower their workforce through disruption.

This video examines strategies for building and sustaining confidence in the workplace. It defines workplace confidence as an individual's inner belief in their ability to competently achieve work goals while feeling assured, motivated, and resilient. On an individual level, confidence is developed through focusing on strengths, setting goals, positive self-talk, visualization, reframing mistakes, and self-care. Organizationally, leaders can provide training, mentorship, autonomy, constructive feedback, recognition, and foster a sense of community to support employees' confidence. The video analyzes examples from Cleveland Clinic, which implemented competency tracking to boost clinicians' confidence, and Anthropic, an AI startup using "confidence coaching" for engineers. In conclusion, confidence can be purposefully developed when organizations complement individual strategies through training programs, mentorship, autonomy, feedback, and recognition. Sustained commitment to evidence-based approaches helps create psychologically safe environments where employees can maximize potential.

This video explores how organizations can establish a culture of continuous learning to help unlock their full potential. The video begins by defining continuous learning and outlining its benefits at both the individual and organizational levels based on research. It then discusses essential components for creating a true continuous learning environment, including leadership support, structured processes, goal planning, and hands-on approaches. Practical strategies are provided for integrating continuous learning depending on industry context, such as technology, manufacturing, healthcare and marketing. Cultivating a culture where ongoing learning is ingrained will empower individuals, teams and the overall business to adapt, improve and thrive.

This video examines the problem of underemployment among recent college graduates and proposes strategies for organizations and institutions of higher education to work individually and collaboratively to address this issue. According to recent data, over 55% of 2020 graduates were underemployed within six months due to factors like economic disruption from the pandemic, skills mismatches, unrealistic graduate expectations, and rising education costs. Long-term impacts of underemployment include lower lifetime earnings and wasted talent. The video suggests organizational approaches like internships, clear communication of needs, bridging roles, and mentorship to develop talent and connect graduates to careers. For institutions, recommendations include experiential learning, career education, industry advisory boards, and robust career services. Finally, the video proposes collaborative models such as curriculum partnerships with employers, employer-embedded teaching, shared talent databases, and joint roundtables to fully tackle graduate underemployment through multi-stakeholder cooperation.

This video examines the challenges faced by leaders in managing employees who lack self-awareness, and presents strategies for addressing such issues effectively. It defines self-awareness and its importance for emotional intelligence and organizational functioning. Without insight into their own weaknesses, self-unaware individuals resist feedback, misread social dynamics, and persist in counterproductive behaviors. For leaders, this poses frustrations like resistance to direction, externalization of failures, and reliance on subjectivity over objectivity. If left unchecked, self-unaware "problem players" can damage company culture. The video then recommends research-backed techniques for leaders, such as providing respectful yet direct feedback, leveraging 360-degree reviews, assigning mentors, considering training, establishing behavioral norms, and using positive redirection. It provides examples applying these strategies to scenarios involving a defensive executive, micromanaging director, and abrasive engineer. With nuanced leadership focused on personal growth and encouragement, even those low in self-awareness can be developed.

This video explores the importance and challenges of speaking up constructively at work, as well as practical recommendations for organizations to promote this critical yet difficult behavior. Key reasons why transparency matters for success like error-catching, innovation, and decision-making are outlined. Common systemic barriers that discourage voicing alternative perspectives, such as fear of retribution and issues of trust, are then examined. The video provides tangible actions leaders can take to foster psychological safety and respect, like modeling openness, using light-weight processes, and acknowledging contributions. Examples demonstrate applying these approaches within technology and healthcare settings. Overall, the video argues that with intentional efforts to cultivate inclusion and learning, diverse viewpoints can enhance workplaces when shared and heard responsibly.

This video explores the concept of resilience and strategies for building resilience at the individual and organizational levels. It defines resilience as the ability to withstand challenges and adapt to change. The video explains how cultivating certain cognitive habits and support systems can enhance individual resilience. These include maintaining an adaptive mindset, developing strong social networks, finding purpose in one's work, and prioritizing self-care, especially during stressful periods. It also analyzes how structural elements and cultural dynamics within an organization can build its resilience. Attributes like flexible structures that enable adaptation, learning-oriented cultures, a clear sense of shared purpose, and resilient leadership styles are linked to an institution's capacity to manage challenges. The video provides practical recommendations for developing resilience through practices such as strengthening social connections, rewarding risk-taking and growth, openly acknowledging uncertainties, and role modeling resilient behaviors. It argues that proactively building resilience reserves empowers individuals and organizations to survive difficulties and emerge stronger.

This video examines the theory and research surrounding secure base leadership and its influence on key organizational outcomes such as employee work engagement, organizational identification, and resilience. Secure base leadership is defined as a relationship-oriented style that provides employees with a sense of safety, support, and direction. Through satisfying basic psychological needs, secure base leadership is shown to cultivate higher work engagement among employees. It also fosters stronger identification with organizational values, goals, and mission. Additionally, secure base leadership plays an integral role in building individual and collective resilience capacities, enabling adaptation to changes and challenges. The video then discusses practical implications for how organizations can develop secure base leadership approaches through training, recognition programs, mentorship, and modeling from senior leaders. Cultivating these relationship-building skills may help organizations to develop engaged, committed workforces with an adaptive ability to withstand difficulties and thrive.