In the latest HCI Webinar, Dr. Jonathan H. Westover talks with Lida Citroën about their book, THE NEW RULES OF INFLUENCE: How To Authentically Build Trust, Drive Change, And Make An Impact. Below is a summary of the main points from their conversation! Check out the full episode and let us know what you think!
Watch the episode here:
Quick Recap
Lida and Jonathan discussed the importance of building trust and influence through authenticity, transparency, and setting appropriate boundaries in modern relationships. They emphasized the need for a new approach to influence that is more inclusive and allows for diverse voices to be heard, and the importance of understanding one's own motivations and being genuine in communication. They also discussed the value of introverts in influencing others and the need for consistency and knowing the right time and place to assert influence in effective communication.
New Rules of Influence Discussed
Jonathan and Lida discussed Lida's book, "The New Rules of Influence," which focuses on building trust, driving change, and making an impact. Lida explained that the book was born out of her realization that the traditional concept of executive presence was outdated and not authentic. She emphasized the need for a new approach to influence that is more inclusive and allows for diverse voices to be heard. Jonathan agreed, noting that the old model of positional power and authority was problematic and not suitable for the modern world of work. They both agreed that the new rules of influence should prioritize authenticity and allow for diverse perspectives to be heard.
Trust, Influence, and Authenticity in Relationships
Lida and Jonathan discussed the importance of trust and influence in modern relationships. Lida emphasized the need to understand one's own motivations and the courage required to build influence. She also highlighted the importance of being genuine and real, rather than just authentic, and the need to strike a balance between transparency and privacy. Jonathan agreed with Lida's points and expressed interest in further exploring these ideas.
Building Trust and Setting Boundaries
In the meeting, Lida and Jonathan discussed the importance of building trust and influence through genuine communication and setting appropriate boundaries. Lida emphasized the need to understand and respect differences among people, and to be open to feedback and criticism. Jonathan agreed, highlighting the importance of transparency and authenticity in leadership, while also recognizing the need for appropriate boundaries and decorum. They both agreed that empathy and support for others can be shown without oversharing personal details.
Setting Professional Boundaries on Social Media
Lida discussed the importance of setting boundaries in social media interactions to maintain a professional image and avoid potential conflicts or misunderstandings. She shared her personal boundaries, such as not discussing politics, alcohol, or her faith, and emphasized that these boundaries can be adjusted as needed. Jonathan agreed with Lida's approach, highlighting the importance of intentionality and the potential for boundaries to shift as trust develops with others.
Influence Through Trust and Authenticity
Jonathan and Lida discussed the importance of influence in various contexts, emphasizing that it doesn't necessarily require a commanding presence or charisma. They agreed that building trust and being genuine in relationships can be a powerful form of influence. Lida added that while processes and systems must be followed, they shouldn't be overly complicated. She also highlighted the value of introverts in influencing others, citing examples of clients who were not the most charismatic but had a significant impact when they spoke. Both agreed that consistency, authenticity, and knowing the right time and place to assert influence are key factors in effective communication.
Listen to the webinar here:
