In the latest HCI Webinar, Dr. Jonathan H. Westover talks with Robin Hills about the future of emotional intelligence. Below is a summary of the main points from their conversation! Check out the full episode and let us know what you think!
Watch the episode here:
Quick Recap
Robin emphasized the importance of human leadership and emotional intelligence in managing team members, contrasting it with the limitations of artificial intelligence. She also discussed the upcoming publication of a digital magazine featuring an interview with Jonathan, with plans to repurpose the content in various ways. Both parties expressed their appreciation for the collaboration and wished each other a great week.
Human Leadership vs. Robot Disappointment
Robin discussed the importance of human leadership in managing team members who do not meet performance standards or align with company values. She emphasized that a leader's emotional response, such as disappointment, can induce guilt and shame in a team member, leading to a sense of responsibility for their actions. Robin contrasted this with the limitations of a robot leader, who, despite being programmed to communicate disappointment, lacks the ability to connect with humans at an emotional level and genuinely care about their performance.
Emotional Intelligence in Human Interactions
Robin emphasized the importance of empathy and emotional intelligence in human interactions, asserting that these qualities are difficult for artificial intelligence to replicate. She suggested that these skills are crucial for future-proofing leadership roles and will set humans apart from robots. Jonathan agreed, highlighting the unique aspects of human creativity, judgment, and emotional intelligence. Both agreed that these qualities are essential for making decisions and forming connections, and that they should be developed to future-proof jobs and organizations. Robin also offered her contact information for those interested in learning more about emotional intelligence and her online courses.
Listen to the webinar here:
