HCI Webinar Recap: Making Change Simple, with Cyriel Kortleven

In the latest HCI Webinar, Dr. Jonathan H. Westover talks with Cyriel Kortleven about making change simple. Below is a summary of the main points from their conversation! Check out the full episode and let us know what you think!

Watch the episode here:

Quick Recap

Jonathan and Cyriel discussed the importance of simplifying change in a complex world, managing resistance to change in organizations, and the need for experimentation and learning from failures in change initiatives. They also introduced the concept of a "change mindset" and the idea of "kneeling" as a partial success or learning experience. The conversation ended with a discussion on the possibility of a future meeting and the sharing of contact details.

Simplifying Change in a Complex World

Jonathan and Cyriel discussed the importance of simplifying change in a complex world. Cyriel, with over 20 years of experience in inspiring organizations, emphasized the need for new perspectives to navigate uncertainty and turn problems into opportunities. They agreed that making change simple is crucial, and that focusing on the change process alone is insufficient. Cyriel introduced the concept of a "change mindset," which involves understanding and coping with change, rather than just focusing on the change itself. He suggested that helping people cope with change and making them aware of their own unconscious thinking could make the process easier.

Managing Resistance to Change

Jonathan and Cyriel discuss the importance of managing resistance to change in organizations. They emphasize that resistance is a natural human response, and leaders must create buy-in from stakeholders to drive successful change initiatives. Cyriel suggests using the "3-minute rule" to encourage creative thinking and reduce resistance, while Jonathan highlights the need for awareness of our innate resistance to change. They recommend several strategies for leaders and HR professionals to boost change mindsets, including fostering awareness, encouraging different perspectives, and allowing for small-scale experiments. The discussion concludes by emphasizing the importance of creating psychological safety and curiosity to break down resistance and compliance-focused cultures.

Experimentation and Learning From Failures

Jonathan and Cyriel discussed the importance of experimentation and learning from failures in change initiatives. They introduced the concept of "kneeling" as a new word to describe a partial success or learning experience, rather than a complete failure. They emphasized the need for action and experimentation over perfect planning. Cyriel suggested making changes specific, small, and smooth to reduce resistance. They concluded by encouraging the audience to apply these principles in their next meeting.

Future Meeting and Content Discussion

Jonathan and Cyriel discussed the possibility of a future meeting, with Jonathan suggesting a date in a couple of weeks. Cyriel agreed to this and mentioned that he would be available for a conversation. They also discussed the content of their previous meeting, with Cyriel offering to share more information about his work and team. He encouraged the audience to reach out to him and provided his contact details. Jonathan thanked Cyriel for the conversation and wished everyone a great week.

Listen to the webinar here: