In the latest HCI Webinar, Dr. Jonathan H. Westover talks with Ryan Tamminga about how human resources can leverage automation to drive employee engagement. Below is a summary of the main points from their conversation! Check out the full episode and let us know what you think!
Watch the episode here:
Quick Recap
Jonathan and Ryan discussed the evolution of HR services, the impact of technology on employee experience, and the potential of advanced AI and machine learning in improving HR operations. They also explored the importance of collecting real-time feedback from employees to improve their experiences and the future of HR tech, automation, and employee engagement. The conversation highlighted the benefits of self-service models, tools like Workday, and the role of AI in understanding and responding to open-ended responses in surveys.
HR Services Evolution and Technology
Jonathan and Ryan discussed the evolution of HR services and the impact of technology on employee experience. Ryan shared his background in business services and HR, highlighting the shift from a cost-effective model to a more sophisticated service delivery network. They discussed the role of self-service models, tools like Workday, and the potential of advanced AI and machine learning in improving HR operations. Ryan also introduced Alchemer, a company focused on employee feedback management, and shared examples of how their services can improve specific processes or deploy the right service model to the right employees at the right time.
Improving Onboarding With Real-Time Surveys
Ryan discussed a product they developed for a client with high employee turnover. The product listens to events in the client's HR applications and triggers surveys at specific points in the onboarding process. These surveys are short and simple, asking about the employee's experience and any areas for improvement. The responses are used to drive action and improve the employee experience. The product has been successful in reducing turnover and improving the client's onboarding process. Jonathan agreed with Ryan's approach, highlighting the benefits of real-time data and the simplicity of the surveys.
Improving Employee Experiences With AI
Jonathan and Ryan discussed the importance of collecting real-time feedback from employees to improve their experiences. They highlighted the benefits of using AI and large language models to understand and respond to open-ended responses in surveys, making the feedback process more efficient and effective. They also emphasized the value of integrating feedback into core systems like HR platforms to make the data more actionable. Ryan further explained how this approach has accelerated the timeliness of feedback and made it easier for organizations to respond to employee concerns. Jonathan agreed, noting the significant advancements in qualitative data analysis using AI, which has opened up new possibilities for research.
HR Tech, Automation, and Engagement
Jonathan and Ryan discussed the future of HR tech, automation, and employee engagement. Ryan emphasized the importance of reducing friction in the employee experience, making HR processes easier and more accessible. He highlighted the potential of AI and machine learning in simplifying complex HR tasks, such as understanding benefits and leave of absence policies. Ryan also expressed excitement about the role of technology in improving employee engagement and reducing stress related to HR matters. Both agreed on the positive direction of HR tech and automation, with the aim of making HR processes more efficient and less stressful for employees.
Listen to the webinar here:
